PRIVACY
POLICY

Your Privacy

At NuResin Flooring Ltd ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nuresinflooring.com (the "Site") or engage with our flooring services, free site surveys, and quotations.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways when you use our website or request our services:

• Personal Data Provided by You: When you fill out our contact forms, book a free site survey, or communicate with us directly (via phone, email, or social media), we may collect:

  • Full name

  • Contact information (email address, phone number, postal address)

  • Details regarding your property, business sector, or flooring requirements

• Automatically Collected Data (Log & Technical Data): When you visit our website, our servers may automatically collect standard data provided by your web browser, such as your IP address, browser type, operating system, access times, pages viewed, and the referring website.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and store certain information. For more details, please see the Cookies Policy section below.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Schedule and conduct free site surveys and provide accurate quotations for our resin flooring solutions.

• Process and manage orders, installations, repairs, and aftercare services.

• Respond to customer service inquiries, comments, and support requests.

• Send administrative information, such as updates, invoices, or terms and conditions changes.

• Improve the performance, design, and security of our website.

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing Personal Data

Under UK data protection laws (including the UK GDPR), we process your personal data under the following legal bases:

• Performance of a Contract: Where processing is necessary to enter into or fulfill a contract with you (e.g., carrying out a flooring installation or booking a requested survey).

• Consent: Where you have explicitly given us consent to process your information for a specific purpose (e.g., submitting a form or accepting non-essential cookies).

• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., managing our business, improving our services, or marketing our commercial and residential flooring services), provided those interests are not overridden by your rights.

• Legal Obligation: Where we need to comply with a legal or regulatory requirement.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third parties only under the following circumstances:

• Service Providers: Third-party vendors who perform services for us or on our behalf (such as website hosting, IT service providers, or analytics providers) who require access to such information to do that work.

• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies Policy

Our website uses cookies to distinguish you from other users of our website, help us provide you with a good experience, and allow us to improve our Site.

The types of cookies we may use include:

• Necessary Cookies: Essential for enabling core site functionality, secure log-ins, and saving your cookie consent preferences. They do not store personally identifiable data.

• Functional Cookies: Support enhanced site features, content sharing, and third-party tools.

• Analytical Cookies: Track visitor interactions and provide metrics such as visitor count, bounce rates, and traffic sources to help us optimize the website.

• Advertisement Cookies: Deliver relevant advertisements and track campaign performance based on previous visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: You have the right to request that we erase yourpersonal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to objectto processing: You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at:

• NuResin Flooring Ltd

• Address: 34 Central Avenue, Nuneaton, Warwickshire, CV11 5BB

• Telephone: 0800 123 123

• Website: https://nuresinflooring.com